IBPS Clerk (Customer Service Associate – CSA) Recruitment 2025 – 10,277 vacancies

Recruitment Overview

• Recruitment Agency: Institute of Banking Personnel Selection (IBPS)
• Advt./CRP No.: CRP CSA‑XV
• Total Vacancies: 10,277 Customer Service Associate (Clerk) positions

Key Dates

• Official Notification Released: 31 July 2025
• Online Registration, Editing & Fee Payment Window: 01–21 August 2025
• Pre-Exam Training: September 2025
• Preliminary Exam (CBT): 4, 5 & 11 October 2025
• Main Exam: 29 November 2025
• Provisional Allotment: March 2026

Eligibility Criteria

• Age (as on 01 August 2025): 20–28 years (DOB between 02/08/1997 and 01/08/2005 inclusive)
• Educational Qualification: A degree in any discipline from a university recognized by the Indian Government. Basic computer knowledge mandatory (either via coursework, IT/computer certificate/diploma or grade‐level education)
• Regional Language Proficiency: Desirable to read, write, speak the official language of the applied state/UT

Application Fee

• General / OBC / EWS: ₹ 850
• SC / ST / PwBD / ESM / DESM: ₹ 175 (intimation charge only)

Documents Required

Candidates should prepare the following uploads in specified sizes:

• Recent passport-size Photograph (200×230 px; 20–50 KB)
• Signature (140×60 px; 10–20 KB)
• Left Thumb Impression (240×240 px; 20–50 KB)
• Handwritten Declaration (800×400 px; 50–100 KB): “I, (Name), hereby declare that all the information submitted by me in the application form is correct…”
• Graduation certificate, ID proof, caste/category certificate (if applicable)

Selection Process

1. Preliminary Exam (Online CBT): Reasoning, Numerical Ability, English
2. Main Exam (Online CBT): Reasoning & Computer Aptitude, Quantitative Aptitude, English, General/Financial Awareness (revised 120‑minute duration with 155 MCQs)
3. No Interview Stage: final merit is based solely on Mains marks, subject to document verification & allotment process

Salary Structure

• Initial Basic Pay: ₹24,050 under Pay Scale of ₹24,050–61,480 (7th CPC Level 5)
• Estimated In-Hand: ₹40,000‑₹42,000 (including allowances such as DA, HRA, TA, etc.)
• Allowances and perks vary across participating banks

State‑Wise Vacancy Distribution (Sample)

Other large allocations include Tamil Nadu (894), Gujarat (753), West Bengal (540), Telangana (261), etc. Total across states = 10,277

How to Apply

1. Visit ibps.in → “CRP Clerical / CSA‑XV”
2. Register with valid email/mobile to create credentials
3. Fill application form, choose preferred state postings
4. Upload documents and declaration image
5. Pay application fee online (if applicable)
6. Submit and download/print confirmation page

Preparation Tips

• Focus on timely and accurate form submission before 21 August
• Practice sectional mock tests on Reasoning, Quant, English, Computer Aptitude
• Revise General/Financial Awareness, especially banking-related current affairs
• Master the revised mains exam pattern: 120 minutes for 155 questions across 4 sections
• Ensure fluency in the official language of the state you select

Summary Table